Customer Service Policies

CUSTOMER SERVICE POLICIES

How to Contact Us:

ECOmmitted.com is a Web site based retailer. In keeping with our mission of being environmentally responsible we try to minimize our use of natural resources. Consequently, we have no paper catalogs that have to be sent out over and over and over, wasting an incredible amount of paper. Nor do we have a brick and mortar storefront. As a result, we're completely virtual. We process all of our orders electronically. Due to these resource constraints, we prefer to answer your questions electronically as well. Our highest priority is to make sure all of your orders get processed on time and as promised. Handling your questions and concerns via email allows us to process your orders more efficiently.

At the same time, we recognize that we are far more than a company that helps fundraising groups sell energy saving and environmentally friendly products. We are a resource for people like you, who are trying to make the everyday aspects of your lives a little more green. If you have questions about going green and the products you are interested in buying, we want to be here for you, and hear from you. So, if an email simply won't do, please call one of our customer service representatives toll free at 888-240-8488. Office hours are 9:00 - 5:00 Monday through Friday Eastern Standard Time. Sometimes we may be busy helping other customers, and you will need to leave a message. You should expect to hear back from us within 24-hours (next business day). Thanks.

Contact Us.

And, if you would like, you may write us. Our address is:

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100% Money Back Guarantee

We are committed to making your ECOmmitted.com shopping experience easy and convenient. We want you to feel good about what you buy from us, so we stand behind everything we sell with a hassle-free return policy.

Customer Satisfaction

We are all about customer service and making sure you are totally pleased with your purchase from ECOmmitted.com is our goal. Your satisfaction is our highest priority so we spend a lot of time researching the products we offer. So, if you don't like a product for any reason, you are encouraged to send it back for a full refund (minus shipping) within 15 days. You need to contact us or call (888-240-8488) first to receive a Return Authorization. All returned items require a Return Authorization. If an item is defective or damaged, we will refund the original shipping cost as well, and pay to have it returned to us. Returned items must be in resalable condition, and must be returned with the original carton, packaging and receipt. Electronic items such as CFL's and batteries can be exchanged only.

If Your Order Does Not Arrive

In the unfortunate instance that your product does not arrive in the time frame expected please wait seven days to notify us. We will then file a tracer with the carrier. Upon notification from the carrier of non-delivery, the merchandise will be replaced or a credit applied, or a refund issued at your option. You can check the status of your delivery through the notification sent to you by the shipper, or call us and we can track it for you.

Mail Ordered Damaged Merchandise

If a package you receive is clearly damaged please contact the carrier who shipped the merchandise, for example your local FedEx or United Postal Service (UPS) office. Require UPS, or whoever the shipper was, to return the merchandise to us. If your package was sent to you by the US Postal Service please contact us directly for instructions.. Retain all packaging and contact us at (888) 240-8488.

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Special Holiday and Seasonal LED Lighting Polices, PLEASE READ:

Holiday LED Lighting Warranty

The Holiday LED Lights you are purchasing are among the best in the industry. However, they are designed for seasonal use. Consequently they are covered by a Three Year Limited Seasonal Use Warranty. Should your lights fail within one year from your purchase with ECOmmitted.com you may exchange them with us by contacting us and requesting a return authorization. If they fail after the first year from the date of purchase, they may be shipped directly to the manufacturer, along with proof of purchase. They (at their discretion) will replace them with a comparable set or refund the purchase. This warranty is not valid if your lights are damaged resulting from accident, alteration or misuse. The warranty is valid only for the LED light and specifically excludes the electrical wiring. If you need a copy of your invoice please contacting us. Manufacturer warranty claims may be mailed to: Holiday Creations, Customer Service Department, 5161 E. Arapahoe Road #330, Centennial, CO 80122.

Order Cancellations: If you need to cancel an order please email us right away through our contact page. We'll do our best to catch it before it goes. If you cancel an order after it has shipped, you will be refunded the amount of your order less shipping. If you have any questions regarding our cancellation policy, please email us from our contact page.

Holiday Lighting Return Policy: As is our normal policy we will except returns within 15 days of purchase. You must contact us for a return authorization. However, shipping charges will not be refunded unless the product is defective. Additionally, (this is important) we can not accept returns that have been unpacked or installed.

Important Note: Lights purchased for the Christmas Season will not be accepted for return after December 24th even if it is within the 15 day return time policy. In the instance of a defective product, only the defective product may be returned.

Clearance, Closeout items: We may offer some of our Holiday Lighting products at Clearance or Closeout during and after the Holiday season. These discount purchases are final and may not be returned.

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Secure Transactions Using SSL Technology

ECOmmitted.com encrypts your name, address, credit card number and any other personal information using SSL (Secure Socket Layering) technology. SSL, the industry standard for secure online transactions prevents unauthorized access to your information so that your credit card number cannot be stolen or used.

Shipping Policy

If your fundraising group has elected to have items shipped directly, we will ensure the fastest delivery of goods to you and ship your ECOmmitted.com order by: FEDEX, UPS or the US Postal Service, whichever is most efficient in the circumstance. ECOmmitted.com reserves the right to change its shipping policies. ECOmmitted.com may occasionally run special promotions for FREE SHIPPING, but our standard shipping policies are as follows:
Orders for:
$.01 to $14.99 incur $5.00 shipping charge
$15.00 to $39.99 incur $7.00 shipping charge
$40.00 to $69.99 incur $8.00 shipping charge
$70.00 to $89.99 incur $9.00 shipping charge

$90.00 to 119,99 incur $10.00 shipping charge
$120 and above incur $12.00 shipping charge

Packages shipping to Alaska and Hawaii will incur a $5.00 shipping surcharge for up to 3 pounds, $8.00 for up to 6 pounds and $10.00 for up to 10 pounds. Higher weights will be quoted directly to customer.

Packaging Materials

At ECOmmitted.com, we realize that being environmentally responsible doesn't stop with the product. We are striving to package and ship all of our products in an environmentally responsible manner. As more and more innovative ecological shipping methods and practices become available we will take advantage of them.

ECOmmitted.com Website Privacy Statement

This document was last updated on 3/26/08.

1. Acknowledgement and acceptance of terms

ECOmmitted.com is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing ecommitted.com, you acknowledge and fully understand ECOmmitted.com’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in ECOmmitted.com services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. Information We Collect and How We Use It

ECOmmitted.com and its parent E3 Living, Inc. collect certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a. Web Server Logs.

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.

b. Use of Cookies

ECOmmitted.com may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

ECOmmitted.com reserves the right to share aggregated site statistics with its parent E3 Living, Inc. and its partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into ecommitted.com a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

1. Personal Information Users

Visitors to our website can register to purchase products or services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a product or service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

§ To fulfill your service requests for services.

§ To protect ourselves from liability,

§ To respond to legal process or comply with law, or

§ In connection with a merger, acquisition, or liquidation of the company.

4. Use of Web Beacons or GIF files

ECOmmitted.com Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow ECOmmitted.com. to count users who have visited those pages and to deliver co-branded services. ECOmmitted.com may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. ECOmmitted.com prohibits Web beacons from being used to collect or access your personal information.

5. Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant –customersupport@ecommitted.com.

6. Changes to this Statement

ECOmmitted.com and its parent E3 Living, Inc. have the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

7. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us or send your comments to:

ECOmmitted.com will use commercially reasonable efforts to promptly respond and resolve any problem or question.